Ancestry Reviews

4.1

/5.0

20 customer reviews

75 %

reviewers recommend

Ancestry

Note: The star rating (4.1 out of 5) is an average of all ratings, which reflects the average customer review of a business. We publish both positive and negative reviews after reviewing them.

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20 Customer Reviews

by Nellie437

Sep 19, 2022

The first year we were with ancestry…2018

The first year we were with ancestry was a learning experience. I met relatives I never knew existed & saw some I hadn't talked to in a very long time. But the last 2 years was more of a sort of nightmare. The first time I logged on & went to my family tree, I was in total disbelief to find so much of the information I had researched for hours upon hours to locate had just vanished. Also family pictures I had posted, were no longer there either. So I got out my notes & replaced what I could. Then about 2 months ago, it happened again. Even the pictures I put on there for profile pictures were no longer there. Very upset over the loss. I just can't bring myself to do it all over again. I'm down to going to another site.

by Marion442

Sep 19, 2022

I receeived an email telling me to…

I receeived an email telling me to update my payment information. I updated my information. I received another email with the same information. I updated again and a third time. The 4th time I added a new card. The net email I got was informing me that my account was cancelled.

by Emily329

Sep 19, 2022

Explained to Joan about our situation…

Explained to Joan about our situation and she stated that she could provide us with a free month: Confirmation #427987063 ending 10/18/22. When we got to our site noticed that we only had one tree when we knew we had 4. Called back to Ancestry and spoke to unknown customer service person and again explained our situation and after awhile he straighten out our situation and now able to do what we need to work with. Asked if he could get us a free month as well and we're told no but can't use the above Confirmation. So I had to pay $63.83 for 1 month same time frame ending on 10/18/22.

by Naomi Young

Sep 18, 2022

She was friendly and was very helpful

She was friendly and was very helpful. This is all very new to me.in the circle that I received I did not know what side was the mother and what part of the circle was the father.

by Kevin

Sep 18, 2022

At the present time

At the present time, I am not finding too many new answers on Ancestry with the family information available to me. Hopefully in the future more information will become available for me to research and I will Renew at that time!

by Deann512

Sep 18, 2022

I've been with Ancestry for many years…

I've been with Ancestry for many years and am very happy with their product and customer service. Great to be able to ring and get to talk to someone, even on a Sunday.

by Linda R.

Sep 18, 2022

Old fashioned customer service

I have been an Ancestry member for many years. An issue came up with my billing information and I was able to resolve it quickly with little fuss. I got to talk with a live person, not a computer. Ancestry provides excellent customer service.

by Snyder266

Sep 18, 2022

The woman Joan was very helpful and…

This is my first time to sign up with ancestry. I had a pleasure to talk to The staff Ms. Joan who was very helpful and professional. All of my issues and concerns was addressed. Ms. Joan was very patience and assured me completing DNA ancestry kit. I was able to get it done.

by Flenn Lewis

Sep 17, 2022

If your descendants are from anywhere outside of America this is not the site for you

I am on my second year of my Ancestry membership - and I am completely frustrated. I reached out to customer service as the basic membership ($189/year) is basically a website hosting site - if you have any relatives outside of the USA you need to upgrade one or two levels. It's a lot of money for a very part time hobby. Gulliver the customer service rep was lovely but he basically told me if I was researching anyone out of America I need to upgrade. So if your family is not a native American family you may wish to look elsewhere because unless this is an all consuming passion and you want to put a lot of money behind it, this is not the site for you. I was not born in America and my husband is second generation. I do not recommend Ancestry at all which is unfortunate as it is easy to use, has a lot of different databases that I would like to access but for going on every few months it is not worth the upgrades.

by Mitchell473

Sep 16, 2022

LARRY gets the 5 STAR RATING

Only getting a 5 star rating because of the amazing CSR that is helping to resolve a problem that Ancestry.com cannot. His name is LARRY and he is awesome. one star rating for the company. The company has lost two tests that I have submitted. How does this happen?

Questions & Answers

I paid you $21.73 on May 10th through my internet banking. I was told I was paid up until June 10th. For the past week, I have not been able to access my ancestry account with you. I keep getting the ''sign up for free trial period'' stuff. Also, when I go to my ''order history'', as I have done many times, the $21.73 you withdrew from my banking account,on May10th, is not listed, nowhere, in my order history. Come on now, I am paid up until June 10th, so, give me access to my account. I am trying to be pleasant but this has been a horrible experience, dealing with ancestry.

Rip off site, keep your hands off this site and let others know too.

by Gonzales969 - January 13, 2019

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I've been trying for the longest while now to connect my husband's family tree to mine... you know, since we're married and I'd like them to be linked. This seems to be impossible...I can't figure it out and ancestry help is less than helpful. They have me signing up for a bunch of other family tree sites and I still can't get our trees linked! Does anyone know a simple way for me to do this?

Sarah, I am sorry that you are having such a difficult time with Ancestry.com. If you are serious about your family tree the best place to go is Wikitree.com They require that you cite your sources. When you start entering your family, you have to enter where you got the information. Birth certificate, death certificate, census records, etc. It is a great way to find your family tree. It is free. Other members help you with your search. You do have to be serious about your search otherwise you won't get very far. Go to Wikitree.com and look into it first Explore the website and see if it is for you. The best part is that other people who have experience with geneaology research are willing to help. And that it is free is just a nice perk considering that Ancestry and the My Heritage charge astronomical prices. Good luck Sarah.

by Norma240 - April 03, 2017

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Why so many negative comments? Sitejabber.com, Consumeraffairs.com, etc.

People like to complain?

by Freddie K. - August 16, 2016

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Can some of the records about families be inaccurate? Meaning people latching onto other families, or trying to hide non-white ancestry by putting "white"?

Yes - anyone can enter any data into the site. Therefore, while what you enter about your family might be accurate, a random person not even related to you could completely corrupt your entire family tree.

by Shawn - April 17, 2016

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I find the new format cluttered and not user-friendly. I want to go back to the old format. How do I do that?

I believe you can remove your account number (Visa or MC) from your profile and advise your bank to not process this subscription renewal as you have attempted to cancel to no avail. Hope it works as I will be doing it soon as well.

by Jeffrey966 - December 10, 2015

The suggestions posted should be sufficient to cancel or have the bank do it.

by Austin Rhodes - November 26, 2015

You can not. They are working in connection with the Family Life Center, affiliated with the Church of LDS. OR ATLEAST THAT I WAS TOLD when I ask I'd the NEW OWNERS were the Church of LDS. The new owners have decided to do things differently.

by Matthew P. - November 25, 2015

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